Terms of Service

1. What we provide

Our services include independent reports and research, catalogue and product scanning, directory listings, comparisons, saved records, shopping lists, itineraries, member exports, digital publications, and supported apps, widgets or API access. Features, access limits, refresh schedules, compatibility and any delivery commitment are those stated for the selected product at checkout or in an agreed written order.

We sell access to our own digital services and products. Products, accommodation stays and other services reached through third-party links are sold or supplied by that third party. A saved item or itinerary is not a reservation, purchase or availability guarantee.

Use is intended for adults aged 18 or over. Business users must have authority to place the order or represent the business.

2. Accounts and access

Keep your sign-in credentials and API keys secure. Do not share a personal account, impersonate another person, misrepresent your authority or bypass access limits. Let us know promptly if you suspect unauthorised access.

Free, individual, business and brand-representative account identities are separate from paid entitlements. A free brand account allows evidence submissions and the available dashboard features; it does not grant a paid plan, automatic editing rights, ownership approval, certification or a favourable rating.

Report quotas, export limits and any team access are governed by the plan you purchase. Where a technical error denies paid access, contact us so we can correct it and consider the remedy you are entitled to.

3. Orders, prices and payment

Before payment, the checkout or written order must identify the product, total price and currency, applicable taxes and mandatory charges, whether payment is one-off or recurring, the billing interval, any minimum commitment and the relevant limits. Do not proceed if those details are unclear; contact us first.

Payment is handled by the provider shown at checkout, including Stripe where offered. We do not collect payment-card details through catalogue scans. Payment-provider processing does not change your rights against us for our service.

A subscription renews at the agreed interval until cancelled under its disclosed terms. A free trial becomes paid only on the terms disclosed when you start it. We will not add a new paid feature or increase your existing agreed charge without the required disclosure and consent or notice. Taxes, conversion charges and payment-provider fees must not be hidden.

Cancellation and renewal

Use the subscription or billing controls available through your account to cancel renewal. If those controls are unavailable or fail, email us with the account email and the subscription you want to cancel. You do not have to justify your decision. We will confirm the cancellation and the date paid access ends. No cancellation request authorises a new charge.

Cancellation normally stops future renewal and preserves access through the paid period, unless your order or a statutory remedy requires something different. It does not automatically refund a period already supplied. Refund rights and any express refund promise remain available. There is no extra cancellation fee unless a lawful, proportionate charge was clearly agreed.

Consumer cancellation and remedies

Where applicable distance-selling law gives a consumer a cooling-off period, that right applies. UK consumers generally have 14 days to cancel a qualifying distance service contract. Starting a service during that period requires the appropriate request; only a lawful proportionate charge for service actually supplied may apply. Digital-content cancellation rights are lost only where the law permits this after the required express consent, acknowledgement and confirmation. Merely reading these terms or visiting the site does not waive those rights.

If a service or digital product does not match its description or meet the legal standard, you retain applicable rights to correction, repeat performance, a price reduction, repair, replacement or refund. No “as is” wording removes these rights. Contact us to explain the problem; a receipt, order reference or account email helps us find it. We will not require information unrelated to resolving the request.

4. Delivery, scan commitments and Large Catalogue orders

Digital access begins as described for the purchased product. A catalogue scan depends on the stated scope and usable lawful access to the source. A blocked source or missing evidence is reported, not replaced by fabricated findings. We must tell you about material delivery problems and the remedies available.

For an order sold with the existing Large Catalogue: 48 hours or the add-on fee back commitment, the period starts when both payment and usable catalogue access have been received. If we do not deliver the promised complete scan within that period, we refund the Large Catalogue add-on fee. This promise is additional to statutory rights and does not permit an unsupported score to be published. Other deadlines apply only where expressly agreed.

We do not silently impose a new deadline, catalogue charge or access condition on an order you have already bought. A custom scope or extra charge must be agreed before that additional work is charged.

5. Scores, research and evidence

The published Throne Standard defines each assessment’s scope, formula, weights, evidence safeguards and version. Textile plant-evidence scores, swimwear natural-fibre scores, beauty ingredient assessments and Accommodation Eco Scores measure different things. They are not interchangeable or universal certificates of sustainability, health, safety, ethics or regulatory compliance.

Reports identify the product or catalogue, market, sources, dates, coverage and limitations where available. A missing or unread declaration does not establish a negative composition, non-vegan status or lack of certification. Unsupported findings and scores remain unavailable. Historical research does not become a current assessment simply because it is stored in our database.

We distinguish facts, source claims, allegations, estimates and editorial conclusions. Calling an assessment an opinion does not excuse an inaccurate factual statement. A manufacturer or supplier certificate must be checked for holder, validity and relevant scope; an absent brand-name register search alone is not proof that its products are uncertified.

Catalogue and source information can change. A score belongs to its recorded evidence and version. A reviewed update may change a result; buying access, a scan, advertising or a widget never buys a favourable score.

6. Corrections, brand authority and submissions

Use the source-backed correction route, or contact us with the report URL, disputed wording, proposed correction and supporting evidence. Submissions remain pending until reviewed; they do not automatically change public findings or scores.

We independently check a requester’s authority before assigning brand representation. Verified representative authority is distinct from reviewed business-ownership evidence. Neither is a legal guarantee of every submitted claim. Do not submit confidential documents unnecessarily or personal data you have no right to provide.

You must have the necessary rights and authority to submit material. You give us permission to use, reproduce and edit it as reasonably needed to assess the submission, maintain the relevant report and correction history, and provide the services. We do not acquire ownership of your material. Public evidence may remain where needed for an accurate editorial record, subject to applicable law, privacy and intellectual-property rights. Contact us about withdrawal, correction or rights concerns.

7. Prices, product links and affiliates

Recorded prices are dated observations in the stated currency and storefront market. Availability, taxes, delivery costs and seller prices may change. A product range is not the unit price for every SKU. Check the seller’s final terms and checkout before purchasing or booking.

Affiliate links are identified separately from source links. We may earn a commission when you use them; this does not change the scoring rules or guarantee a purchase outcome. Third-party products and bookings are contracts with the seller or provider, not with us. These distinctions do not reduce our responsibility for our own paid services or inaccurate representations.

8. Exports, saved records and connected Google accounts

Available CSV and Google Sheets exports are licensed for your permitted personal use or internal business use under your plan. They retain product source links, report attribution, dates and limits; affiliate columns are excluded. Do not republish an export as an independently verified or continuously current dataset.

A member Google Sheets export uses the connected Google account and permissions shown during consent. Disconnecting stops future access through that connection, but does not automatically delete spreadsheets already created in your account. Handle exported personal or business records appropriately. Our Privacy Policy explains relevant processing and rights.

Saved records, shopping lists and itineraries remain subject to account access and source changes. Browser-local preferences can disappear when browser storage is cleared. Keep copies of information you need independently.

9. API access, apps and integrations

API and integration access is available only where enabled for the relevant product or written licence. Do not assume a plan includes bulk data, commercial redistribution, unlimited requests or a service-level guarantee. The applicable documentation or order defines endpoints, quotas, permitted fields, refresh terms and usage scope.

Protect credentials, restrict them to authorised systems, and report suspected compromise. Do not expose private keys in browser or mobile client code, share keys outside your authorised organisation, bypass rate limits, access another member’s private records or call undocumented administrative endpoints.

Use returned identifiers, status, version, dates and scope correctly. Handle unavailable results, errors, rate limits and retries; do not convert a missing result into a zero score, safe finding or clearance. An integration must not broaden a claim beyond its supporting evidence. You are responsible for your implementation, and we remain responsible for obligations that apply to our service.

We may restrict abusive traffic immediately to protect the service. For a planned breaking change affecting a paid integration, we will provide reasonable advance notice, updated documentation and a reasonable transition where practicable. No change removes an agreed or statutory remedy for a materially reduced paid service.

10. Widgets, attribution and licensed data use

Supported widgets and report links may be used on a site you control within their provided licence. Keep the Hold The Throne mark, report link, scope, source date and limitations visible. Do not alter a score, falsely imply certification or endorsement, substitute a brand average for an unknown SKU, or freeze an old result to hide a correction.

We and our licensors retain rights in our original content, software, design and database compilation. Ordinary quotation and citation with attribution, lawful exceptions, and uses expressly permitted by a purchased export, API or widget licence remain allowed. Bulk copying, resale, unauthorised automated collection and use for model training require a separate permission or applicable legal right. A lawful product export is not prohibited merely because it uses our provided export tool.

Third-party names, trademarks, images and source material belong to their respective owners. Display is for identification, reference and editorial purposes; no general right to reuse those assets is granted by us.

11. Acceptable use and service restrictions

Do not attack or overload the service, introduce malware, exploit vulnerabilities, evade access controls, impersonate others, manipulate source evidence or use the service unlawfully. Security checks and proportionate rate limits may apply.

We may suspend the affected access where reasonably necessary for security, fraud, unlawful conduct or a material breach. Where safe and practicable, we will explain the reason and allow a reasonable opportunity to resolve it. A restriction must not unfairly remove paid entitlements or statutory remedies. Contact us if you believe a restriction is mistaken.

12. Editorial content and professional decisions

Reports and editorial material provide information and disclosed assessments. They are not professional medical, financial, legal or travel advice, and they do not replace checks appropriate to a particular product or decision. A scoring preference is not proof of a health benefit, chemical danger, zero exploitation or complete lifecycle impact. Allegations and sector-wide risks must not be presented as proven findings about an individual company or product.

Advertising and sponsored material must be identified. Commercial relationships do not alter the scoring rules. Please report factual inaccuracies or missing context through the correction route.

13. Responsibility and rights we do not exclude

We provide our paid services with reasonable care and skill and in accordance with their description and applicable law. Source availability and third-party claims can change; we cannot promise uninterrupted access or that every third-party statement is correct. We must nevertheless take reasonable care in our own processing, publication and correction of findings.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited. Consumers retain applicable protection for reasonably foreseeable loss caused by our breach. Any separately agreed business limitation applies only to the extent lawful and does not override mandatory rights.

14. Privacy, complaints and rights requests

Our Privacy Policy explains personal-data handling. A privacy notice is not blanket consent to every processing activity. Optional marketing, non-essential cookies and connected-account permissions require the consent or other lawful basis applicable to that activity.

For a service complaint, correction, cancellation, privacy request or copyright concern, email info@holdthethrone.com with enough detail to identify the issue. We will investigate and respond under the applicable legal requirements. Please do not send full card details or passwords. You retain the right to contact a relevant regulator, consumer body or court.

15. Changes and existing agreements

These terms apply to new use and new orders from publication, subject to any existing agreed contract and applicable law. We preserve the version relevant to an order where required. We will provide reasonable advance notice of material changes affecting an existing paid service and any legally required cancellation or refund option. Changes cannot retrospectively remove rights, introduce a hidden charge or reduce the period already paid for.

An agreed written order controls its specific commercial scope where it does not conflict with mandatory law. If one term is unenforceable, the remaining lawful terms continue. Failure to enforce a term once does not waive it permanently.

16. Governing law

The law of England and Wales governs these terms, subject to mandatory protections that apply to you. Consumers retain mandatory rights under the law of their habitual residence and any right to bring proceedings in their home courts. Nothing requires a consumer to give up those rights. Business disputes are subject to the courts of England and Wales unless a written agreement lawfully states otherwise.